MCIEF Trucking Insurance Insights

Claims Corner: The Rising Impact of Litigation Funding: Insights from John Liberatore

In the latest episode of Claims Corner, John Love, TCS, TRS sits down with John Liberatore, Founder & President of Primacy Risk Services, a leading expert in trucking claims, to discuss one of the most pressing issues in the industry—litigation funding. As the landscape of insurance claims continues to evolve, adjusters, underwriters, and trucking professionals must stay ahead of the game to mitigate rising costs and fraudulent claims.
John and John dive into the nuances of litigation funding—how it works, who benefits, and why it’s become such a disruptive force in the trucking claims space. They explore the importance of proactive claims handling, emphasizing the need for adjusters to engage early, ask the right questions, and build strong cases from day one.
A key takeaway? Hope is not a strategy in claims handling. Adjusters must take a proactive stance, ensuring they control the narrative rather than waiting for plaintiff attorneys to dictate terms. The discussion also highlights the growing role of medical claim reviews and strategic settlement negotiations.
If you’re in the trucking insurance industry, this conversation is a must-watch. Whether you’re an adjuster, underwriter, or broker, these insights will help you navigate the challenges of modern claims handling more effectively.
📢 Don’t miss this episode of Claims Corner! Watch now and stay ahead in the ever-changing claims environment.

Claims Corner Podcast: Unpacking the Complex World of Trucking Claims – A Deep Dive with John Love and John Liberatore

Don’t miss this in-depth conversation with John Love, TCS, TRS and John Liberatore, Founder & President of Primacy Risk Services,
The latest episode of Claims Corner is one you don’t want to miss! Moderator John Love, TCS, TRS sits down with John Liberatore, Founder & President of Primacy Risk Services & Chair of the MCIEF Claims Curriculum Committee, to discuss the intricate world of trucking claims, the development of the Transportation Claims Specialist (TCS) curriculum, and the importance of efficiency and speed in claims handling. This conversation offers valuable insights into the unique challenges of the trucking insurance industry and why the claims process is anything but ordinary.
Why Trucking Claims Matter More Than Ever
Trucking claims are vastly different from general insurance claims. Unlike standard auto accidents or property damage cases, trucking claims involve a complex mix of liability, regulations, and risk factors unique to the transportation industry. As Liberatore explains, handling claims efficiently is not just about paying out settlements—it's about preventing losses, identifying fraud, and ensuring fairness for all parties involved.
One of the biggest takeaways from the discussion is how crucial speed is when processing trucking claims. From the moment an accident occurs, insurers and claims professionals need to gather evidence, interview drivers, and assess damages as quickly as possible. Delays can lead to missed details, fraudulent claims, and increased costs for all stakeholders.
Behind the Scenes of Trucking Claims—What Really Happens?
John Liberatore shares some eye-opening stories from his decades of experience in the field. His firm, Promise Risk Services, has handled claims for large motor carriers with thousands of trucks on the road. With that level of responsibility, no two claims are ever the same.
One particularly bizarre example involved a property damage claim where no one was inside the damaged vehicle at the time of the accident—yet the vehicle owner still attempted to file an injury claim on behalf of the driver. This kind of fraudulent or exaggerated claim isn’t uncommon in the trucking industry, making thorough investigations and proper documentation essential.
“Just when you think you’ve seen it all, a new case will come along that surprises you,” Liberatore explains.
The Power of Quick Action & Strong Communication
A recurring theme in this episode is the importance of speed and communication in claims handling. According to Liberatore, claims should be closed within 2 to 4 weeks if handled properly. However, a lack of organization and poor coordination between claims and underwriting teams can lead to longer resolution times, unnecessary litigation, and increased insurance costs.
So, what’s the solution?
Faster reporting – Getting claims into the system immediately leads to better outcomes.
Better driver training – Truck drivers need to be taught to gather essential details at the scene, such as phone numbers and license plates, to avoid missing critical information.
Stronger collaboration – Claims and underwriting departments must work together to prevent risks from going unnoticed and ensure that policies accurately reflect a fleet’s operations.
What Can the Industry Do to Improve?
Liberatore suggests that the trucking insurance industry must prioritize training, process improvements, and stronger fraud detection to improve claims outcomes. This is exactly why MCIEF created the Transportation Claims Specialist (TCS) designation—to provide claims professionals with the knowledge and tools they need to handle trucking claims effectively.
Whether you’re new to the industry or a seasoned professional, this podcast episode provides practical advice and real-world insights that can help improve claims handling, reduce fraudulent claims, and strengthen underwriting decisions.

January Truck Stop Podcast - Combating Fraud and Enhancing Efficiency in Commercial Trucking Insurance

Fraud remains a critical challenge in the commercial trucking insurance sector. In our recent Truck Stop Podcast: Combating Fraud and Enhancing Efficiency in Commercial Trucking Insurance, we sat down with Andy Sharpe, CEO of MeshVI, and Spencer Mitchell, CEO of TruckerCloud, to discuss cutting-edge solutions.
Fraud types like double brokering, falsified certificates of insurance, and cargo theft have evolved, and combating them requires innovative approaches. Sharpe and Mitchell emphasized the role of technology—such as telematics data, AI, and live certificates of insurance—in detecting anomalies, mitigating risks, and improving the insurance process. They also discussed the importance of data triangulation and collaboration between industry stakeholders to stay ahead of fraudsters.
Moreover, they explored how technology enhances underwriting efficiency, improves risk assessments, and streamlines the customer experience. As the industry embraces these innovations, it creates a safer environment for insurers, carriers, and brokers alike.
Don’t miss this valuable conversation! Learn how these insights can shape the future of trucking insurance.

October Truck Stop Podcast: Collaboration: Motor carriers, Insurance Professionals and their Insurance Impact

Join industry leaders Mike Mitchell – Area President, RPS Charlotte, Burt James – Agency Sales Leader Assured Partners St. Simons Island and Jon Maimaron, Senior VP Account Executive at HUB International as they discuss critical topics in the commercial trucking world, including the shifting landscape of insurance, safety strategies, and how to increase the value of your insurance offerings in a challenging market. 💼🚚
Key Highlights:
Understand the latest in safety protocols and underwriting standards.
Learn actionable strategies to improve your clients’ insurability.
Discover how relationships can drive success in the trucking insurance sector.
Plus, get the scoop on the 2024 TRS Summit in Dallas, Texas! This exclusive 5-day event will fast-track attendees to earn their TRS designation with immersive, expert-led sessions. Limited seats available—don’t miss your chance to elevate your career!
Listen now to gain valuable insights and take your expertise to the next level.

Claims Corner Podcast with John Liberatore

Don’t miss this in-depth conversation with John Love, TCS, TRS and John Liberatore, Founder & President of Primacy Risk Services, as they discuss the essential strategies for handling and resolving trucking claims. From tried-and-true practices to innovative new tactics, this discussion is packed with valuable insights for anyone in the trucking insurance industry.
Key Highlights:
Importance of Quick Response: Discover why timely actions can make all the difference in claims management.
Diligent File Work: Learn how consistent follow-up and documentation can mitigate risks.
Using Science: Understand how scientific analysis can debunk exaggerated injury claims and lower financial impacts.
Avoiding Litigation: Gain insights on proactive measures to reduce the likelihood of costly lawsuits.
Who Should Watch:
Claims Adjusters: Enhance your skills in managing and resolving trucking claims effectively.
Insurance Professionals: Learn strategies that can improve your organization’s claims handling processes.
Risk Managers: Discover ways to identify and minimize potential liabilities in trucking operations.
Trucking Companies: Understand how better claims management can protect your bottom line.
Watch now to gain practical tips and expert perspectives on better handling your claims and avoiding costly litigation.

Full Coverage Podcast with Brent Thunstrom, President of The Insurance Store

Join us as Tyler Christensen, TRS, returns with an exciting new episode featuring Brent Thunstrom, President of The Insurance Store. Celebrating 50 years of trucking insurance excellence, Brent dives into the history and growth of their family-owned business, the importance of truck safety, and their latest initiatives, including the Independent Carrier Safety Association. Discover how The Insurance Store is expanding nationwide and leading the way in trucker safety and education.
In this must-listen episode, Brent shares valuable insights on tackling the current challenges in the trucking industry, particularly in California. Learn about the innovative solutions being developed, the impact of autonomous and electric vehicles, and the need for improved industry standards. Brent’s passion and vision for a safer, more efficient trucking landscape shine through. Don’t miss out on this engaging conversation—your key to staying informed and ahead in the trucking world!
A huge thank you to Tyler Christensen, TRS, Vice President, Underwriting – Transportation Insurance Experts (TIE), for conducting the interview for MCIEF!

Claims Corner Podcast with Scott Cornell

Featuring Scott Cornell, National Practice Leader for Transportation at Travelers Insurance
In our inaugural episode, we are thrilled to host Scott Cornell, an industry leader with extensive expertise in cargo and theft. Scott shares his knowledge and offers practical advice to tackle one of the most pressing issues in transportation today: cargo theft.
Why Cargo Theft Matters More Than Ever
Cargo theft has evolved from a localized problem to an international crisis involving highly organized crime rings. With a staggering 57% increase in theft from 2022 to 2023, as reported by CargoNet, this issue demands attention from everyone in the supply chain.
Learn from the Best: Scott Cornell’s Insights on Cargo Theft Trends and Prevention
Scott Cornell provides a comprehensive overview of the latest trends in cargo theft, including the shift from straight theft to sophisticated strategic theft methods. Discover how international demand has expanded the market for stolen goods, making every shipment a potential target.
Stay Ahead with Effective Preventative Measures
Scott advocates for a multi-layered approach to cargo theft prevention, emphasizing robust processes, advanced tools, and the importance of a security-focused culture within the industry. Learn how to protect your freight and ensure the safety of your shipments.
Collaborate for Success
Scott stresses the need for industry-wide collaboration, involving shippers, freight brokers, and trucking companies. By working together and leveraging specialized investigative teams like Travelers’ Special Investigations Group, we can recover stolen goods and prevent future thefts.
Join the Conversation
Tune in to Claims Corner and equip yourself with the knowledge and tools needed to combat cargo theft. Let’s make freight security a cultural norm and safeguard our industry against this growing threat.
A huge thank you to Scott Cornell – National Practice Leader, Transportation, Travelers Inland Marine, for participating in the Claims Corner Podcast for MCIEF!

August Truck Stop Podcast: Late Reported Claims

August’s Truck Stop Podcast, “Late Reported Claims,” was hosted by Jim Schoonover, the Education Director of MCIEF, with guests John Liberatore and Burt James, both actively involved with MCIEF’s curriculum development. The episode delved into the critical importance of timely claims reporting in the trucking industry.
John Liberatore discussed his extensive background in truck insurance and risk management, emphasizing the necessity of immediate and thorough claims reporting to prevent potential financial losses and legal complications. He shared insights on the challenges and repercussions of late claims reporting, including the loss of critical evidence and the disadvantages faced in legal defenses.
Burt James, an experienced truck insurance agent, echoes John’s points, highlighting the common industry issue of late reported claims and its impact on insurance rates and underwriting processes. He stressed the importance of immediate reporting, regardless of fault, to ensure a robust defense and partnership between trucking companies and insurance providers.Both guests provided practical advice for trucking companies, including the need for comprehensive loss reporting procedures and immediate response strategies from claim departments. They emphasize that timely reporting and detailed information can significantly reduce claim costs and improve the effectiveness of claims management.

September Truck Stop Podcast: Insurance Market Paradox, Economic Issues in Trucking Insurance

Join industry leaders Mike Mitchell – Area President, RPS Charlotte, Burt James – Agency Sales Leader Assured Partners St. Simons Island and Jon Maimaron, Senior VP Account Executive @ HUB International as they discuss the current state of the insurance market, specifically focusing on the trucking industry. In this insightful panel discussion, they delve into the challenges faced by motor carriers, including rising costs, declining freight rates, and the impact of economic fluctuations.
Discover strategies to navigate these turbulent times, such as optimizing operations, managing costs effectively, and exploring emerging opportunities. Learn from experts who have firsthand experience in the industry and gain valuable insights to help your business thrive.
Key Points:
The current state of the trucking industry
Challenges faced by motor carriers
Strategies for navigating the insurance market
Expert insights and advice
Industry trends and predictions
Don’t miss this opportunity to gain valuable insights into the insurance market and learn how to protect your business. Watch the video now to discover strategies for success.